Privacy Policy for the Ihala App

Introduction
Thank you for using the Ihala app. We prioritize the protection of your privacy and the security of your personal information, striving to provide a safe and exceptional experience when using our services. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us.

1. Information We Collect

1.1 Automatic Information:
When you use the Ihala app, we may automatically collect information, including:

• Device details, IP address, app usage data, and other technical information.

1.2 Information You Provide:
When registering, booking an appointment, or using our services, we may request personal data, including:

• Name, email, phone number, national ID, residency, clinic license, date of birth.

• Payment details for specific services (with assurance that payment data is not stored on our servers after the transaction is completed).

• Additional information such as clinic location (for clinics), professional qualifications (for freelancers), and review/referral details.

2. Data Usage

2.1 Improving User Experience:

• Personalizing app services to meet user needs.

• Enhancing app functionality and detecting fraud or hacking attempts.

2.2 Communication and Marketing:

• Communicating with users about our services or app updates.

• Sending personalized advertisements based on user preferences.

2.3 Legal Purposes:

• Complying with legal and regulatory requirements in Saudi Arabia.

3. Information Protection

3.1 Security Standards:

• We use encryption technologies to secure personal data.

• The app is protected with firewalls and advanced vulnerability detection systems.

3.2 Limited Access:

• Only authorized personnel can access your data, with multi-level authentication systems in place.

4. Data Storage

• We retain your personal data only for the duration necessary to provide the requested services or as required by law.

• You can request the deletion of your personal data at any time through your account settings or by contacting us.

5. Data Sharing with Third Parties

5.1 Limited Sharing:

• We do not sell or share your data with third parties except when necessary, such as:

  • Payment service providers to facilitate financial transactions.

  • Healthcare providers for booking appointments.

5.2 Confidentiality:

• We ensure that all third parties we share data with comply with strict confidentiality standards.

6. User Rights

• The right to access, update, or modify your personal data.

• The right to request permanent deletion of your data.

• The right to object to the processing of your personal data.

• The right to withdraw consent for the use of your data at any time.

7. Updates to the Privacy Policy

• We may update the Privacy Policy from time to time to meet legal requirements or improve our services.

• You will be notified of significant changes via the app or email.

• Continued use of the app after updates implies your acceptance of the revised policy.

8. Compliance with Laws

We comply with all laws and regulations related to personal data protection in Saudi Arabia, including those set by the Ministry of Commerce.

9. Contact Us

If you have any questions about the Privacy Policy or how we handle your personal data, please contact us via email:
support@ihala.com